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Privacy Policy

Identity of the person responsible

Grupo Posadas, S.A.B. of C.V. and its subsidiaries and / or subsidiaries and / or Infiniti Caribe N. V. For marketing purposes of Posadas hotels (hereinafter, Posadas), with address in Av. Prolongación Paseo de la Reforma 1015, Tower to Floor 9, Col. Santa Fe de Cuajimalpa, Mayor Cuajimalpa, CP05348, Mexico City is a company committed to protect your privacy. Our Data Protection Headline is the area of ​​personal data compliance and is located at the same address, you can contact via email:

This Privacy Notice corresponds to the following Web sites belonging to Posadas:


Personal data

For the purposes indicated in this Privacy Notice, Posadas may collect your personal data in various ways: when the information is provided directly by you; When you visit the Internet sites of Posadas; When you use the services offered by Inline Posadas by the data you authorize to take Posadas from your social networks (Facebook, Twitter, LinkedIn, Google) or when connecting to the Wi-Fi as Posés in your case, it offers you; and when we obtain information through other means other than those indicated and that are allowed by applicable laws.

Personal data obtained by the aforementioned means, are:

  1. Identification: Name (s), Surname (s), Number (s), marital status, email address, age, date of birth, gender, social reason and RFC number. Preferences related to the lodging and / or travel needs.
  2. Physical location: private address, fiscal address; Reservation dates and / or stay, hotel, date and time of flight.
  3. Authentication: Username and password, signature autograph, recording your voice.
  4. Patrimonial: Bank card number, expiration date and security code.

Sensitive personal data

Sensitive personal data is considered, those personal data that affect the most intimate sphere of its owner, or whose improper use can give rise to discrimination or entail a serious risk to it. In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious beliefs, philosophical and morals, union affiliation, political opinions, sexual preferences, sexual preferences are considered sensitive. Posadas do not fall sensitive personal data, in case you require a certain service for which you provide this data, Posadas will be used only to provide such service and meet your specific needs.

In case of health emergencies, in terms of the applicable standards, we will give data relating to our state of health with the sole purpose of achieving the health protection of you and the other people who are In the hotel, information that will only be saved by the time necessary to meet this purpose.

Purpose and treatment of personal information

Purposes that give rise to the legal relationship and are necessary for the provision of the service:

Purposes that do not give rise to the legal relationship are not necessary for the provision of the service and that you consent to be carried out:

  1. The personal information that your provide us will be used by Posadas to provide the services you request or that are part of a program to which you have enrolled or a purchase you have made: Reservations, Purchase of vacation packages, Membership Vacation club, affiliation to our loyalty programs, affiliation to our referral programs, organization of social events and meetings, purchase of products and / or tourist services; Providing in your case your data to the respective provider.
  2. Posadas can use the personal information that provides us to offer you a better service and, where appropriate, identify your preferences during your stay and make it more pleasant.
  3. Limitation of the use or disclosure of personal information regarding purposes that do not give rise to the legal relationship.

For you to limit the use and disclosure of your personal information regarding purposes that do not give rise to the legal relationship, we offer you the following means:

  1. Likewise, you can use the information to offer you promotions and tourism and commercial products, sending of promotions, special services, newsletters, surveys, prize drawers and other online competitions, transferring in your case to subsidiaries your personal data .
  2. You can perform data analysis through use of technologies with the aim of preparing profiles relating to your stays and travel preferences that allow us to evaluate our service and customize the communication and promotions designed for you.

Of the exercise of access rights, rectification, cancellation, and opposition.

Access, rectification, cancellation or opposition with respect to the information provided by Posadas indicated in the Federal Personal Data Protection Law in possession of individuals, or on any applicable standard, may be done through delivery of the application by Written to the Personal Data Compliance Area to the following address: Av. Prolongation Paseo de la Reforma 1015, Tower at Floor 9, Col. Santa Fe de Cuajimalpa, Mayor Cuajimalpa, CP05348, Mexico City, from 9 a.m. to 2:00 p.m. to Friday or email

This request must contain at least the following: (i) Name of the owner of personal data; (ii) email to receive notifications; (iii) documents that accredit their identity or, where appropriate, the legal representation of the owner; (iv) Clear and precise description of personal data regarding those seeking to exercise the right and right that is intended to exercise. (v) Any other element or document that facilitates the location of personal data. In the event that the request does not satisfy any of the requirements indicated above, the area of ​​compliance with personal data may require you within 5 days to receive the request that it provides the necessary elements or documents to provide proceedings. You will have 10 days to meet the requirement, if you do not respond in that period, the corresponding request will be not submitted.

Deadlines, except that which applicable rules indicate anything else, will be a maximum of 20 days from the date on which the request is received to communicate the adopted determination, in order that, if it is appropriate, the Same within 15 days after the issuance of the response. The aforementioned deadlines may be extended only once for an equal period, as long as the circumstances of the case justify it.

In order to protect your confidentiality, Posadas will send the response to your request to the email you have provided for this purpose and retaining it at the disposal of the applicant at the address indicated in the previous paragraph.

Of the revocation of consent for the use of your personal data.

You can revoke the consent that you have given us for the treatment of your personal data. It is important that you keep in mind that not in all cases, you can meet your request or immediately conclude, since it is possible that by some legal obligation it is necessary to continue treating your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we can not continue to provide the service that requested us, or the conclusion of your relationship with Posadas.

To revoke your consent you must submit your request in writing to the area of ​​compliance with personal data to the following address: Av. Excengtion Paseo de la Reforma 1015, Tower A FLOOR 9, Col. Santa Fe de Cuajimalpa, Cuajimalpa Mayor, CP05348 , Mexico City, from 9 a.m. to 2:00 p.m. Monday through Friday or email

The process of this request and the attention of it will be carried out in accordance with what is indicated in the paragraph F, above.

Control and security of personal information.

Posadas is committed to taking the necessary measures to protect the information collected, using safety technologies and control procedures in the access, use or disclosure of your personal information without authorization, for example, storing the personal information provided on servers located In data centers that have limited access controls. For online transactions, we also use security technologies that protect the personal information that is transmitted to us through the various electronic means such as the use of a secure server under the Secure Socket Layer (SSL) protocol.

However, no data transmission or data transmission system of which the company does not have absolute control and / or has dependency with the Internet can guarantee that it is totally safe.

Electronic media and cookies.

In the event that you use electronic means in relation to your personal data will be generated in order to provide you with a better cookies service.

Cookies are small pieces of information that are sent by the website to your browser.

Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require that the client has cookies enabled since some of our functionalities require them to work. Cookies allow us: a) Recognize it at the time of entering our sites and offering you from a personalized experience, b) Knowing the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected at the time of entering the home page of our sites, in such a way that we know what kind of information it is advisable to download, c) calculate the size of our audience and measure some traffic parameters, as each browser that gets access to our sites acquires a Cookie that is used to determine the frequency of use and sections of the sites visited, thus reflecting your habits and preferences, information that is useful to improve the content, holders and promotions for users. Cookies also help us track some activities, for example, in some of the surveys we launched online, we can use cookies to detect if the user has already filled the survey and avoid deploying it again, in case he has done it. The ""Help"" button found in the toolbar of most browsers, will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them activated.


Posados ​​only transfers personal data under the following assumptions:

Personal data conservation period.

Your personal data will be kept while maintaining the legal relationship with you, until it is satisfactorily completed and does not exercise your right of suppression or until you revoke your consent. In any case, the period of conservation of personal data will be restricted to the minimum, so that they will only be preserved while maintaining the purpose for which they have been collected. When its conservation is no longer necessary, Posadas will maintain blocked data that may be necessary during the legally established deadlines to meet any question regarding their treatment or the legal relationship originated with you. After legal deadlines, personal data will be deleted by adopting the appropriate security measures that guarantee the total destruction of them.

Changes to this Privacy Notice.

Posadas may at any time update this Privacy Notice. In the event that substantial changes occur to this notice, we will contact you through our internet pages indicated in the subsection of this Privacy Notice. Therefore, we suggest you periodically visit this Privacy Notice to be aware of any update.

I am aware and I accept the terms and conditions established in this Privacy Notice, and otherwise I will communicate it to Posadas in terms of what is indicated in Inciación E, F and G. of this Privacy Notice.

In case of any disagreement or complaint about the treatment of your personal data, you can go to the National Institute of Transparency, Information Access and Protection of Personal Data in Mexico, or to the competent authority in case different national rules apply.

Date of last update: January 08, 2021

  1. In the event that you are living in the United Mexican States, your registration in the public registry to avoid advertising, which is in charge of the Federal Consumer Attorney General, with the purpose that your personal data is not used to receive advertising or promotions from business or services companies. For more information, you can consult the Internet portal, or get in direct contact with us.
  2. Request the email, indicating the email (s) and / or number ( s) telephone (s) that require its limitation.
  3. In the case of Mexico, in the assumptions established in Article 37 of the Federal Personal Data Protection Law in possession of individuals. Among them is on an example: it is provided for in any law; for health care; For the procurement of justice, for the fulfillment of a legal relationship between the person responsible and the owner and between controlling and subsidiary societies.
    1. In the assumptions in which another international standard is applied, it will only be transferred in the cases indicated in it.
    2. In cases where it is necessary to provide them with third-party suppliers regarding the hosting or tourist services that is hiring.

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