Click Here - Hotel & Flight Packages

FAQ

If you have questions, we have answers

To facilitate communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to get your next experience unforgettable at any of our properties please contact us. We will always be happy to help you. 

We are located in Naucalpan, right next to Toreo Parque Central and just minutes from Polanco and Mexico City.

View our location and plan your stay in a strategic area.

Yes, we offer high-speed Wi-Fi, a business center, meeting rooms, and proximity to key corporate districts.

Book your business stay with exclusive benefits.

Your stay includes modern rooms, a fitness center, on-site dining, Wi-Fi, and direct access to the shopping mall.

Book now and enjoy urban comfort with everything nearby.

We offer executive rooms and suites with contemporary design, ideal for both relaxation and productivity.

Explore our rooms and choose the perfect option for your trip.

Yes, the hotel has direct access to Toreo Parque Central, featuring a wide variety of restaurants, entertainment, and retail stores.

Enjoy dining and shopping without leaving the property.

We are close to major business hubs such as Polanco, Lomas de Chapultepec, and corporate offices, as well as hospitals, embassies, and important government offices.

Stay close to everything you need for business or errands.

From the hotel, you’ll have easy access to top Mexico City attractions like Soumaya Museum, Inbursa Aquarium, Chapultepec Park, Auditorio Nacional, and Polanco’s cultural and dining scene.

Explore the best of Mexico City during your stay.

Yes, our location offers easy connectivity to major tourist, cultural, and financial districts, making it ideal for combining business and leisure travel.

Stay with convenient access to the entire city.

Yes, we provide fully equipped venues for corporate meetings, events, and conferences.

Request a quote and plan your event with us.

Check-in starts at 3:00 PM, and check-out is at 12:00 PM (noon).

Plan your arrival with ease.

Yes, both options are available upon request and subject to availability. Additional fees may apply.

Request flexible timing when booking.

Booking directly through our official website guarantees exclusive benefits and the best available rates.

Book direct and secure the best price today.

In accordance with official regulations, all guests must present a valid government-issued ID and, for Mexican nationals, their CURP. For minors, proof of the family relationship to, or legal guardianship of, the accompanying adult must also be provided.

Fiesta Rewards

Fiesta Rewards is an experience that goes beyond each trip, it is discovering more and having better possibilities, living unique experiences and enjoying benefits designed to recognize you at all times.

Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you.

The guest portal is temporarily down for maintenance. Please check back later and thank you for your patience.