Frequently Asked Questions
If you have questions, we have answers
In an effort to provide you with the most accurate information, we have listed some of the most frequently asked questions about our hotels and resorts. If you have additional questions about any of our properties, please contact us. We will be happy to assist you.
1. Where is the hotel located?
Grand Fiesta Americana Chapultepec is located in one of the most iconic areas of Mexico City (CDMX), directly across from Chapultepec Park, on Mariano Escobedo Avenue. The hotel is just minutes from Paseo de la Reforma, Polanco, and Masaryk.
2. How close is the hotel to Chapultepec Castle?
Chapultepec Castle is less than 10 minutes walking from the hotel, making it one of the most convenient places to stay for exploring Chapultepec and the cultural heart of CDMX.
3. What are the check-in and check-out times?
- Check-in: from 3:00 PM
- Check-out: until 12:00 PM
4. Does the hotel offer parking?
Yes. The hotel provides 24-hour valet parking for both guests and visitors.
5. Does the hotel have a gym and spa?
Yes. You’ll find:
- A fully equipped gym
- A spa offering relaxation therapies, beauty treatments, and massages
6. Are pets allowed at the hotel?
Yes, we are a Dog Friendly hotel.
We accept:
- One dog up to 20 kg
- Or two dogs whose combined weight does not exceed 20 kg
7. What dining options does the hotel offer?
The hotel features:
- Azur Restaurant, specializing in Mediterranean cuisine
- Azur Bar menu
- 24-hour room service
Ideal for travelers wanting comfort and quality while discovering CDMX.
8. Does the hotel offer airport transportation?
Yes. Private transportation to the Mexico City International Airport (AICM) is available upon request.
- Approximate distance: 15 km
- Estimated travel time: 30–40 minutes, depending on traffic
9. What tourist attractions are near the hotel?
Thanks to our prime location facing Chapultepec, you’ll be close to major attractions in Mexico City, including:
- National Museum of Anthropology
- Chapultepec Castle
- Auditorio Nacional
- Paseo de la Reforma
- Multiple museums, restaurants, and cultural areas
10. Does the hotel have meeting or event spaces?
Yes. The hotel offers versatile meeting rooms for corporate events, conferences, and social gatherings, all equipped with modern technology and customizable setups.
11. When is the cultural events season in Chapultepec?
Chapultepec hosts cultural activities year-round, including:
- Exhibitions at the Modern Art Museum and the Tamayo Museum
- Concerts at the Auditorio Nacional
- Special celebrations such as Mexican Independence festivities in September
12. Does the hotel offer special packages or promotions?
Yes, we offer:
- Seasonal promotions and discounts, available through our official website
- Romantic packages and certified tours in and around CDMX, including Chapultepec, historic districts, and nearby attractions, available through our concierge
13. Is the hotel suitable for families with children?
Absolutely. The hotel offers:
- Spacious rooms
- Cribs upon request
Plus, we are steps away from family-friendly attractions such as the Chapultepec Zoo and the park’s recreational areas.
14. How far is the hotel from Mexico City's Historic Center?
The Historic Center of CDMX is located approximately 15 minutes away by car, depending on traffic.
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