Frequently Asked Questions
If you have questions, we have answers
In an effort to provide you with the most accurate information, we have listed some of the most frequently asked questions about our hotels and resorts. If you have additional questions about any of our properties, please contact us. We will be happy to assist you.
Grand Fiesta Americana Puebla Angelópolis pet-friendly?
Yes, dogs can stay at Grand Fiesta Americana Puebla Angelópolis with a máximum weight of 10 kg. A fee of UDS 95 per pet per night must be paid. Service pets are accepted at no charge.
Grand Fiesta Americana Puebla Angelópolis care about the environment?
Yes, it has the Green Key certification, as an environmentally responsible tourism company, with actions that contribute to the preservation of it.
What are the check-in and check-out times?
Check-in time is from 15:00 hrs Check-out is until 12:00.
Do I need to make a reservation for the Spa?
Yes, massage services and spa treatments need to be booked in advance.Reservations are made by contacting the hotel, using the contact information on the reservation confirmation.
Is there a gym in the hotel?
Yes, our gym is open from 6:00 a.m. to 20:30 hrs. And it has no cost.
What cleaning and safety measures does Grand Fiesta Americana Puebla Angelópolis have to ensure the comfort of pets?
There is a cleaning protocol in place after the pet leaves the room. During the pet's stay, the pet owner must be present when the room is cleaned or leave the room with the dog.
What sustainability measures does Gran Fiesta Americana Puebla Angelópolis implement?
Uses operating methods that reduce overall waste use and wastewater treatment. At our hotel we are proud to offer food prepared with the highest quality organic produce from the chef's garden.
In addition, we are committed to the environment by using compost to contribute to the sustainability of our processes.
Where is Grand Fiesta Americana Puebla Angelópolis located?
It is located next to the Angelópolis Shopping Center, 3.8 km from the Historic Center of Puebla and 15 minutes from San Andrés Cholula.
Is smoking allowed on your premises?
No, the environments are 100% smoke-free.
Does the hotel have a swimming pool?
Yes, we have a 40 m heated pool located inside the hotel from 7:00 a.m. to 8:30 p.m. However, it is not covered.
When is the Puebla Fair?
The Puebla Fair takes place every year between April and May at the Centro Expositor. Visitors can enjoy concerts, traditional cuisine, cultural activities, family‑friendly attractions, and special events such as the Cinco de Mayo celebrations.
Staying at Grand Fiesta Americana Puebla gives you convenient access to the main fair activities and entertainment venues.
When does the chiles en nogada season start in Puebla?
The traditional chiles en nogada season in Puebla begins in mid‑July and continues until late September. This period aligns with the harvest of key ingredients such as Castilla walnuts, pomegranates, and fresh poblano chiles, ensuring the dish’s authentic and seasonal flavor.
During these months, you’ll find excellent nearby dining options where you can savor this iconic recipe.
How long does it take to get from the hotel to the Auditorio Metropolitano Puebla?
The Auditorio Metropolitano Puebla is located 2.1 km from Grand Fiesta Americana Puebla.
- By car: approximately 5 minutes.
- Walking: around 13 minutes from the hotel.
Our strategic location makes it easy to attend concerts, conferences, and special events hosted at this major venue.
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