FAQ
If you have questions, you will have our answers
To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to get your next experience unforgettable in any of our properties, please contact us. We will always be happy to help you.
Is the hotel pool heated?
Yes, the hotel features a heated swimming pool, available year-round — perfect for relaxing after business meetings or sightseeing in Monterrey.
What are the breakfast hours and price?
- Breakfast is served daily from 6:30 AM to 12:00 PM.
- Cost: $455 MXN per person (VAT included).
Ideal for business travelers needing flexible morning schedules.
Do rooms have a bathtub or shower?
All rooms include a walk-in shower. Only the following categories also offer a bathtub:
- Master Suite Corner View
- Junior Suite
Are connecting rooms available?
Yes, connecting rooms are available in the following configurations (subject to availability):
- Accessible Room with Deluxe Room (2 Double)
- Fiesta Club 1 King with Fiesta Club 2 Double
- Deluxe Room 1 King with Deluxe Room 2 Double
- Master Suite Corner View with Fiesta Club 2 Double
Does the hotel offer airport transportation?
The hotel does not provide airport shuttle service.
Distance to the airport: 28 km (17 miles)
Approximate travel time: 30–40 minutes depending on traffic.
What taxes apply to my reservation?
- Room rate: 16% VAT + 3% lodging tax
- Food & beverage: 16% VAT
Is parking available? Is there a fee?
Yes, self-parking is available for $160 MXN per day.
Location: Level E5, sections Q and R.
What are the gym hours?
The fitness center is open daily from 6:00 AM to 11:00 PM.
How far is San Pedro Garza García from the hotel?
San Pedro is approximately 8 minutes by car, making the hotel an excellent option for business travelers visiting corporate offices in the area.
Is the hotel pet friendly?
Yes, the hotel only accepts small and medium-sized dogs.
Additional restrictions and policies may apply. Learn more here.
Does the hotel have a Fiesta Rewards lounge?
This property does not offer an exclusive lounge.
Fiesta Rewards Platinum members receive benefits assigned on Floor 3.
Is laundry service available?
Yes, laundry service is available through an external provider:
- Morning pickup
- Afternoon delivery
Does the hotel offer romantic experiences or special packages?
Yes, the hotel offers custom romantic experiences, ideal for anniversaries, proposals, birthdays, or special getaways in Monterrey.
What are check-in and check-out times?
- Check-in: 3:00 PM
- Check-out: 12:00 PM
Is WiFi included?
Yes, WiFi is complimentary in all guest rooms and public areas.
Does the hotel offer meeting rooms or event spaces?
Yes, the hotel features event venues and meeting spaces for corporate events, executive meetings, and social celebrations, all in a prime location inside Pabellón M.
Where is the hotel located?
The hotel is located inside the iconic mixed-use complex Pabellón M, in downtown Monterrey, with direct access to restaurants, shopping, and entertainment.
Is the hotel close to Monterrey attractions?
Yes, the hotel is within walking or short driving distance of:
- Macroplaza
- Barrio Antiguo
- Museums
- Corporate and financial districts
Is this hotel good for business travel?
Absolutely. Thanks to its strategic downtown location, proximity to San Pedro’s corporate district, and executive-friendly amenities, the hotel is ideal for business travelers.
Is the hotel family-friendly?
Yes, the hotel is family-friendly and ideal for both business trips and leisure stays with family.
Spacious accommodations, central location, and on-site amenities make it a comfortable option for travelers of all ages.
Fiesta Rewards
Fiesta Rewards is an experience that goes beyond each trip, it is discovering more and having better possibilities, living unique experiences and enjoying benefits designed to recognize you at all times.
Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you.