FAQ
If you have questions, we have answers.
To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to get your next experience unforgettable at any of our properties please contact us. We will always be happy to help you.
How far is the hotel from AICM Airport?
Just 10 minutes away, and we offer transportation.
Does Fiesta Americana Viaducto Aeropuerto offer transportation to concert venues?
Yes, there is one-way transportation service to Estadio GNP, Palacio de los Deportes, and Autódromo Hermanos Rodríguez, subject to availability and prior registration at the front desk.
Does Fiesta Americana Viaducto Aeropuerto accept pets?
Yes, we are a dog-friendly hotel and also accept service animals. This comes with an additional charge.
How much does parking cost at Fiesta Americana Viaducto Aeropuerto?
Parking is available for $140 MXN per day.
What time is check-in at Fiesta Americana Viaducto Aeropuerto?
Check-in: 3:00 PM.
What time is check-out at Fiesta Americana Viaducto Aeropuerto?
Check-out is at 12:00 PM. Late check-out is available for an additional fee.
Does Fiesta Americana Viaducto Aeropuerto offer airport transportation?
Airport – Hotel Transportation
- Free 24/7 shuttle service Personalized assistance at the airport:
- Terminal 1 and 2: From 7 AM to 11 PM.
- We’ll be waiting for you at the Fiesta Americana office between gates 3 and 4 on the ground floor of Benito Juárez Airport, CDMX.
Important Information:
- If the office is closed, please wait a few minutes for hotel staff to arrive.
- Outside the 7 AM - 11 PM schedule, call (+52) 55 8660 9400 to request transportation.
- For arrivals after 11 PM, send your flight details to: ccenterfaxv@posadas.com recepfaxv@posadas.com gshfaxv@posadas.com
Hotel – Airport Transportation
- Request it at the hotel reception upon arrival.
- Departures every hour, 24/7 (e.g., 10 AM, 11 AM, 12 PM).
- Be in the lobby 10 minutes before departure time. Hotel staff will notify you when it’s time to leave.
Where is Fiesta Americana Viaducto Aeropuerto located?
This sustainable hotel is conveniently located in the Iztacalco area, less than 2 kilometers (1 mi) from Estadio Fray Nano, Palacio de los Deportes, and Foro Sol Auditorium. Autódromo Hermanos Rodríguez and Estadio Alfredo Harp Helú are also within 5 km (3 mi). Mixiuhca Station is a 6-minute walk, and Velódromo Station is an 11-minute walk away.
Can connected or adjoining rooms be assigned?
Yes, although this request is subject to availability upon arrival. You may contact our Guest Service Manager at: gshfaxv@posadas.com.
Can amenities or special decorations be sent to the room for a celebration?
Absolutely. You can contact our Concierge Department at: gshfaxv@posadas.com to coordinate. Additional charges apply.
Can I store my luggage in case of early check-in or late check-out?
Yes, please approach our Concierge staff to coordinate this service.
Can I request a crib?
Yes, please contact our Guest Service Manager prior to your arrival to schedule it. Email: gshfaxv@posadas.com.
Can I request an extra bed in a room with 2 beds?
In rooms with 2 beds, an additional bed is not recommended due to safety and space concerns. In rooms with a King bed, an extra bed can be requested. For special requests, please contact our Guest Service Manager. Email: gshfaxv@posadas.com.
Fiesta Rewards
Fiesta Rewards is an experience that goes beyond each trip, it is discovering more and having better possibilities, living unique experiences and enjoying benefits designed to recognize you at all times.
Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you.