Frequently Asked Questions
If you have questions, you'll have our answers
To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to make your next experience unforgettable at any of our properties, please contact us. We will always be there to help you.
What is the minimum age to check in at Devossion by Live Aqua Playa del Carmen?
The minimum age required to check in is 18 years old
What time is check-in?
Check-in time is 3:00 p.m.
What time is check-out?
Check-out time is 12:00 p.m.
Is Devossion by Live Aqua Playa del Carmen pet friendly?
Yes, we are Dog Friendly. Dogs up to 20 kg (44 lbs) per room are welcome, with an additional fee of $2,000 MXN per night
Is room service included?
Yes, 24-hour room service is included at no additional cost.
Do I need dinner reservations at the restaurants?
Reservations are not required. Access is open, though arriving early is recommended.
What type of cuisine do the hotel restaurants offer?
Our restaurants specialize in Italian, Mexican, Asian fusion cuisine, and premium cuts of meat.
Does the hotel have a spa and is it included?
Yes, the hotel has a full-service spa, which is not included and available at an additional cost.
What activities are offered during the day?
Guests can enjoy mezcal and wine tastings, cooking classes, mixology classes, and more.
Does the hotel have a gym?
Yes, the hotel features a 24-hour fitness center.
Is parking available and is it free?
Yes, complimentary parking is available for hotel guests.
How far is the hotel from Fifth Avenue?
The hotel is located just one block from Fifth Avenue.
Does Devossion by Live Aqua Playa del Carmen offer a Day Pass?
Yes, a Day Pass is available for $3,000 MXN per person, from 9:00 a.m. to 6:00 p.m., including access to hotel facilities and restaurants.
Is the hotel accessible for guests with disabilities?
Yes, the hotel offers accessible rooms for guests with special needs.
Does the hotel host weddings or romantic experiences?
Yes, the hotel offers a wide range of wedding and romantic experience options.