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If you have questions, we have answers

To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to make your next experience unforgettable at any of our properties please contact us. We will be happy to help. 

They can be reserved upon arrival, not before. From the “My Services” application (available upon registration), you can manage your reservations directly (book, cancel or modify).

The registration time (check-in) is from 15 HRS. However, you can contact our Guest Services Manager to verify availability for an early check-in. Email:

Departure is at 12 pm. However, if you wish to extend your departure time, you can contact our Reception team to check availability.

Yes, although this request is subject to availability at the time of your arrival. You can contact our Guest Services Manager at the following address:

If you book through our website, that is, through the site and your reservation includes a minimum of 4 nights, your transfer is included. In this case you must receive a confirmation email from the transport company.

Of course. You can contact our Concierge Department, E-mail: to coordinate it. Additional cost applies.

Yes, please contact our Concierge staff to coordinate your service.

Yes, please contact our Guest Services Manager prior to your arrival to schedule it. Email:

In the case of rooms with 2 beds, an additional bed is not recommended, for safety and space reasons. In the case of a King bed, an additional bed can be requested. For special requests, please contact our Guest Services Manager. Email:

Fiesta Rewards

Fiesta Rewards is an experience that goes beyond each trip, it is discovering more and having better possibilities, living unique experiences and enjoying benefits designed to recognize you at all times.

Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you.