Frequently Asked Questions
If you have questions, we have answers
In an effort to provide you with the most accurate information, we have listed some of the most frequently asked questions about our hotels and resorts. If you have additional questions about any of our properties, please contact us. We will be happy to assist you.
What time is check-in at the hotel?
Check-in begins at 3:00 PM. From that moment, your room will be ready so you can start enjoying your stay and the hotel’s services.
What time is check-out?
Check-out is at 12:00 PM. If you need additional time, you may request late check-out at the front desk, subject to availability.
Does the hotel offer free Wi-Fi?
Yes. The hotel offers complimentary Wi-Fi in guest rooms and public areas, allowing you to stay connected throughout your stay.
Does the hotel have parking?
Yes. The hotel offers covered on-site parking for the convenience and security of our guests.
Is the hotel accessible for guests with disabilities?
Yes. The hotel offers accessible facilities and adapted rooms for guests with reduced mobility. We recommend requesting these rooms when making your reservation.
Does the hotel have a gym?
Yes. The hotel features a 24-hour fitness center equipped with treadmills, stationary bikes, weights, and strength-training equipment.
Does the hotel offer room service?
Yes. Room service is available 24 hours a day, allowing you to enjoy food and beverages in the comfort of your room.
Does the hotel offer laundry or ironing services?
Yes. The hotel offers laundry and ironing services from 7:00 AM to 5:00 PM, with express service available for an additional fee.
Does the hotel have concierge service?
Yes. Concierge service is available 24/7 to assist with reservations, recommendations, and personalized experiences during your stay.
Does the hotel have a spa?
Yes. The hotel features a spa offering wellness treatments designed to help you relax and recharge.
What are the spa hours?
The spa is open Monday through Friday from 10:00 AM to 8:00 PM, and Saturday and Sunday from 10:00 AM to 6:00 PM.
Is spa access included with the stay?
No. Spa treatments are booked separately and have an additional cost.
What spa treatments are available?
The spa offers massages, facials, and body treatments designed for relaxation, muscle recovery, and overall wellness.
How can I book a spa treatment?
You can book spa treatments directly at the hotel or through the concierge. We recommend booking in advance to secure your preferred time.
What dining options are available at the hotel?
The hotel offers Azur Restaurant and Stelaris Bar, where guests can enjoy quality cuisine, cocktails, and a sophisticated atmosphere.
What are the hours for Azur Restaurant?
Azur Restaurant is open daily from 6:30 AM to 11:00 PM, serving breakfast, lunch, and dinner.
What are the hours for Stelaris Bar?
Stelaris Bar is open Monday through Saturday from 7:00 AM to 11:00 PM, offering cocktails and a relaxed atmosphere.
What time is breakfast served?
Breakfast buffet is served from 6:30 AM to 12:00 PM, offering a variety of options to start your day.
Does the restaurant offer options for special diets or allergies?
Yes. Our culinary team can provide options for special dietary needs or food allergies upon request.
How far is the hotel from the airport?
The hotel is located approximately 33 km (20 miles) from the airport.
How long does it take to travel from the hotel to the airport?
Travel time typically ranges between 30 and 90 minutes, depending on traffic conditions and time of day.
Does the hotel offer airport transportation?
Yes. The hotel can arrange private airport transportation for an additional fee.
Can the hotel arrange transportation within the city?
Yes. The concierge team can arrange transportation to local attractions and destinations for an additional cost.
Does the hotel offer babysitting services?
Yes. We can assist in arranging babysitting services through external providers, subject to availability and additional fees.
Can weddings or social events be held at the hotel?
Yes. The hotel offers venues for weddings and social events, along with a specialized team to coordinate every detail.
Does the hotel have meeting rooms for corporate events?
Yes. The hotel features meeting rooms and event spaces for conferences, business meetings, and corporate events.
Can the hotel arrange romantic experiences or special celebrations?
Yes. The hotel can organize personalized experiences for anniversaries, birthdays, and romantic getaways, subject to availability.
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