Frequently Asked Questions
If you have questions, we have answers
To assist with planning your stay, we've listed some of the most frequently asked questions about our hotels and resorts. If you have any additional inquiries to ensure your next experience is unforgettable at any of our properties, please contact us. We're here to help always.
Does the hotel offer Early Check-In and what are the hours?
Yes, Early Check-In at Grand Fiesta Americana Sumiya Cuernavaca is available subject to availability and additional charges apply. Please contact the hotel directly to request this service.
Is Late Check-Out available at the hotel?
Yes, Late Check-Out is available subject to availability and with an additional fee. Confirmation must be made directly with the hotel.
Do you offer baby cribs?
Yes, baby cribs are available, subject to availability upon arrival at the hotel.
Does the hotel have an electric vehicle charging station?
Yes, the hotel offers a Tesla electric vehicle charger. Other vehicle brands may use it by bringing their own compatible adapter.
Is Grand Fiesta Americana Sumiya Cuernavaca a pet-friendly hotel?
No, the hotel is not pet friendly. However, service dogs and emotional support animals are allowed, provided they have official documentation, proper identification, and a visible service vest.
What restaurants are available at the hotel and what are their hours? Are they open to the public?
The hotel features two restaurants, one bar, and a snack bar. All venues are open to the general public, except the Snack Bar, which is exclusive to hotel guests.
Breakfast Monday to Saturday: 7:00 am – 1:00 pm
Sunday: 1:00 pm – 10:00 pm
Monday to Saturday: lunch and dinner from 1:00 pm – 11:00 pm
Monday to Saturday: 1:00 pm – 11:00 pm
10:00 am – 6:00 pm
Ceviche-style menu – exclusive for hotel guests
Do you offer buffet-style dining?
Yes, the hotel offers buffet options:
- Saturday Breakfast Buffet: 7:00 am – 1:00 pm
- Sunday Brunch: 7:00 am – 2:00 pm
Is Room Service available?
Yes, 24-hour Room Service is available 365 days a year.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor, heated swimming pool, perfect for year-round enjoyment.
Do you offer Day Pass access?
Yes, Day Pass access is available from Sunday to Thursday, subject to availability.
For more information, please contact the hotel at +52 777 329 9888.
What activities does the hotel offer for guests?
Guests can enjoy a variety of on-property activities, including:
- Swimming pool
- Kabuki Theater tours (weekends)
- Kids Fiesta (weekends, long weekends, and holiday seasons)
- Outdoor movie nights (long weekends and holiday seasons)
- Bonfire experiences (long weekends and holiday seasons)
- Massage and facial treatment cabanas
- Sunday to Thursday: 8:00 am – 6:00 pm
- Friday and Saturday: 8:00 am – 8:00 pm
Do you offer accessible rooms for guests with disabilities?
Yes, the hotel offers two Accessible Rooms featuring King-size beds, handicap chairs, and easy-access facilities designed for comfort and safety.
Does the hotel have venues for social or corporate events?
Yes, the hotel offers indoor and outdoor venues for social and corporate events:
- Gardens for 30 to 450 guests
- Event rooms for 10 to 450 guests
For inquiries, please contact +52 777 329 9888.
What services can I enjoy without staying at the hotel?
Non-guests are welcome to enjoy the following services:
- La Distral Restaurant
- Sumiya Restaurant
- Hutton Bar
- Massage and facial treatment cabanas
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