Frequently Asked Questions
If you have questions, we have answers
To assist with planning your stay, we've listed some of the most frequently asked questions about our hotels and resorts. If you have any additional inquiries to ensure your next experience is unforgettable at any of our properties, please contact us. We're here to help always.
Where is Grand Fiesta Americana Sumiya Cuernavaca located and how do I get there from Mexico City?
Grand Fiesta Americana Sumiya Cuernavaca is elegantly situated within the exclusive Sumiya gated community in Jiutepec, Morelos, Mexico, just 15 minutes from Cuernavaca’s Historic Center, known as the "City of Eternal Spring." The hotel is surrounded by lush gardens and distinctive oriental architecture. From Mexico City International Airport (MEX), the scenic drive typically takes 1.5 to 2 hours (approximately 90 km) via the Autopista del Sol (Mexico 95D). Guests can arrive comfortably by private transfer, rental car, or convenient ground transportation arranged directly by the hotel.
What makes Grand Fiesta Americana Sumiya one of the most iconic luxury hotels in Cuernavaca?
Originally built as a private estate by the renowned collector of Mexican art, Jacques Gelman, our hotel is inspired by traditional Japanese architecture. Today, Grand Fiesta Americana Sumiya Cuernavaca offers a rare blend of Zen tranquility, authentic oriental gardens, and rich Mexican heritage. It features a stunning replica Kabuki Theater, serene koi ponds, and thoughtfully curated cultural experiences. This unique fusion of cultural elegance, modern luxury, and natural beauty solidifies its reputation as one of the most iconic luxury resorts in Cuernavaca and the state of Morelos.
What types of rooms and suites are available at Grand Fiesta Americana Sumiya Cuernavaca?
Grand Fiesta Americana Sumiya Cuernavaca features elegantly appointed orientalstyle rooms and suites designed for supreme comfort. Our accommodations include spacious Deluxe Rooms, various Suites, and accessible rooms. Many offer private balconies with tranquil views of the Japanese gardens or shimmering pools. All rooms are equipped with plush luxury bedding, effective air conditioning, 65-inch Smart TVs, well-stocked minibars, and invigorating rainfall showers, creating a serene, comfortfirst atmosphere.
What cultural and leisure activities can I enjoy during my stay on Grand Fiesta Americana Sumiya Cuernavaca?
At Grand Fiesta Americana Sumiya Cuernavaca, guests can enjoy a variety of engaging activities. Stroll through our authentic Japanese gardens, partake in a traditional tea ceremony
experience, or engage in friendly tennis matches. The hotel also offers performances at the on-site Kabuki Theater. Beyond the resort, explore nearby cultural landmarks like the historical Palacio de Cortés, the fascinating Robert Brady Museum, and the beautiful Jardín Borda. Our concierge can organize enriching excursions to Tepoztlán and Tlayacapan, two renowned Pueblos Mágicos rich in artisan culture and spiritual tradition.
What dining experiences are available at Grand Fiesta Americana Sumiya Cuernavaca?
Grand Fiesta Americana Sumiya Cuernavaca offers exceptional dining with two signature restaurants:
- Restaurante Sumiya – Specializing in refined traditional Japanese cuisine and Asian-inspired dishes in a tranquil Zen ambiance, perfect for lunch and dinner.
- La Arboleda – Serving delicious buffet breakfasts and a selection of Mexican and international cuisine with charming views of our gardens and fountains. Plus, unwind at Bar La Cascada, offering a curated selection of cocktails and light snacks by the pool.
What wellness, spa, and sustainability services are available at Grand Fiesta Americana Sumiya?
Our full-service Sumiya Spa is a sanctuary for wellbeing, offering a comprehensive menu of massages, facials, and body treatments inspired by both Japanese and Mexican wellness rituals. Facilities include private massage cabins, a rejuvenating jacuzzi, a steam bath, and a full-service beauty salon. Guests can also enjoy our expansive heated outdoor pool and a modern, 24/7 fitness center. For a unique cultural connection and detoxification, experience our traditional temazcal ceremony. We are also committed to sustainability, implementing eco-conscious practices like energy efficiency, water conservation, and supporting local artisans. The spa is open Wednesday to Sunday from 10:00 to 18:00 hrs.
Is Grand Fiesta Americana Sumiya Cuernavaca ideal for weddings, business events, or retreats?
Yes, absolutely. Grand Fiesta Americana Sumiya Cuernavaca is an exceptional destination for elegant weddings in Cuernavaca, successful corporate retreats, and memorable social celebrations. We feature versatile, elegant meeting rooms, spacious conference halls, and picturesque outdoor garden venues, including the iconic Kabuki Theater replica, capable of hosting events for up to 800 guests. Our comprehensive services include state-of-the-art AV equipment, custom catering, and dedicated personalized planning support to ensure the seamless success of your event in a peaceful, refined setting.
What are the top attractions near Grand Fiesta Americana Sumiya Cuernavaca?
Within a 30-minute drive of Grand Fiesta Americana Sumiya Cuernavaca, you can explore a wealth of cultural and natural attractions:
- Historic Cuernavaca Center (including the Cathedral and Palacio de Cortés)
- Robert Brady Museum, Jardín Borda, and Teopanzolco archaeological site
- The charming Pueblos Mágicos of Tepoztlán and Tlayacapan, known for their crafts,cuisine, and mountain views.
- Family-friendly spots like Parque Ecológico Chapultepec and Papalote Museo del Niño (Cuernavaca branch). Our expert concierge can assist with planning personalized guided tours and local recommendations.
What’s the best time of year to visit Cuernavaca?
Known as the "City of Eternal Spring," Cuernavaca enjoys a pleasant, mild climate year-round with average temperatures around 20–25 °C. The dry season (November to April) is generally considered ideal, offering sunny days perfect for outdoor activities, weddings, and cultural events. Conversely, the green season (May to October) brings lush landscapes, fewer crowds, and tranquil vibes with refreshing afternoon showers, making it excellent for photography and a peaceful escape.
How can I book a stay and access exclusive deals?
You can easily book your stay at Grand Fiesta Americana Sumiya Cuernavaca directly through the official Fiesta Americana Travelty website to ensure the best guaranteed rates and access exclusive offers. Don’t miss our seasonal promotions, attractive long-stay discounts, and special Grand Fiesta Americana Sumiya Cuernavaca packages that may include unique spa-inclusive experiences, romantic getaways, or cultural workshops tailored to elevate your visit.
Join Fiesta Rewards Today!
Join Fiesta Rewards to live an experience that goes beyond each trip, is to discover more, live unique experiences and enjoy benefits designed to recognize you.