Frequently Asked Questions

A maximum of 4 people can enter a room, these can be 2 adults and 2 children under 12 years old or 3 adults and one child under 12 years old. If the reservation system sends you this message, please add more rooms to your reservation and distribute the number of people selected among them. It is important to mention that we have Adults Only category hotels and the maximum occupancy is 3 adults. The minimum age allowed in these hotels is 18 years old.

All rooms that can be booked on our website have the Lowest Rate Guarantee. You can rest easy, because the rate shown on our website is the lowest you can find on the selected dates. If not, we will give you 25%. For more information, see the policies of this guarantee in the section https://www.fiestamericanatravelty.com/en/terms-conditions.

Step 1

Verify that the compared rates are for the same room, hotel, dates, number of guests, currency and that they have the same reservation, modification and cancellation policies. The guarantee does not apply when a promotion or package is being compared, they must be public rates and hotel only.

Step 2

In order for your guarantee to apply, it is necessary that you have previously made a reservation on the Posadas website to be able to check and compare the lowest rate found in some other channel. You must copy the images showing the lowest rate found when it has been viewed on another website. Grupo Posadas cannot be responsible for the cancellation or modification policies of other sites, if you make your reservation on another website and your guarantee is not approved, the company will not be responsible for cancellation or refund charges.

Step 3

Once the above points have been completed, send your claim to the email sclientes@posadas.com and within 24 hours one of our agents will contact you to follow up on your case.

IMPORTANT

Remember that you must send it within 24 hours after making and confirming a reservation through a Grupo Posadas website, as long as it is before 48 hours of the scheduled arrival. It does not include reservations that were subject to modification or cancellation.

The guarantee cannot be applied with the service providers known as "Opaque" (those sites that do not show the name of the property until confirmation or payment), such as hotwire.com, priceline.com, etc.

From the moment your confirmation number is displayed on your screen and sent to you by email, you can rest assured that your reservation is already registered in our system. We suggest you keep your reservation information for your personal control.

In the section ¨Check your reservation¨ you will be able to generate the movements you require, based on the change and cancellation policies that have been granted to you.

Usually it is possible, the page offers you the option to block the room for 24 hours and then finish the process by entering the data of a credit card. In case you do not have one, you can validate with our Reservation Center to take a room with a time limit. This is a period of time that is granted so that you can guarantee your reservation through a deposit or an interbank transfer.

In order for you to take a room in your name, you must be of legal age.

The information you provide us will only be used to guarantee and record your reservation, or to be able to contact you in the event of an unforeseen event. If you choose to receive our newsletter, we will use your data to periodically send you promotions and / or articles of interest by email. You can request to stop receiving this newsletter at any time you want.