Frequently Asked Questions
HAVE A QUESTION? WE’RE HERE TO HELP
To better assist our guests, we’ve listed some of our most frequently asked questions about the Live Aqua hotels and resorts. If you have any additional questions regarding your next unforgettable experience at any of our properties, please do not hesitate to contact us. We are always here to help.
Is there a pool?
Live Aqua Mexico City Bosques de las Lomas does not have a pool; however, our Feel Urban Spa has a Hydrotherapy circuit, available for an additional cost and for a limited time.
Is there parking?
Valet Parking Private parking on site. Reservation is not required. Special rates for guests and/or events.
Is there a restaurant?
There is a specialty restaurant called Carnivore Prime Steakhouse
Does Live Aqua Ciudad de México Bosques de las Lomas accept pets?
With our Dog Friendly Hotels & Resorts program, your pup is welcome to share a room with you. Upon check-in, for an additional fee, your dog will receive a welcome kit featuring a bed, a mat, and two bowls. Only dogs are allowed.
Learn more details here
What time is check-in at Live Aqua Ciudad de México Bosques de las Lomas?
Check-in is from 15:00. Early check-in is subject to availability and applicable fees.
What time is check-out at Live Aqua Ciudad de México Bosques de las Lomas?
Does Live Aqua Mexico City Bosques de las Lomas offer an airport shuttle?
Yes, there is an airport shuttle service (upon request). Charges apply and are subject to change without notice. Prices in MXN:
Pick up
CDMX
○ Car 1,950
○ Van 2,900
AIFA
● Car 3,200
● Van 4,800
Drop off
CDMX
● Car 870
● Van 1,400
AIFA
● Car 2,350
● Van 3,500
Where can I request my invoice?
By sending an email to gshaqbo@posadas.com with the date of consumption, date of reservation, and proof of tax status.
What is included in the Wellness Suite?
The Wellness Suite offers a holistic wellness experience featuring advanced air purification and cellular regeneration technology by Biow, personalized aromatherapy, customizable ambient lighting, healing music, a pillow menu, premium beds, and a healthy minibar. The stay also includes a 30-minute spa treatment for one person per stay, designed to promote deep relaxation and renewal.
Is the Wellness Suite suitable for guests with allergies or those seeking better sleep?
Yes. The Wellness Suite is designed to enhance sleep quality and overall well-being. Its advanced air purification and cellular regeneration system helps reduce body oxidation, creates an antioxidant-rich environment, and supports guests with allergies or anyone seeking a deeper, more restorative rest during their stay in Monterrey.
