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Frequently Asked Questions

HAVE A QUESTION? WE’RE HERE TO HELP

To better assist our guests, we’ve listed some of our most frequently asked questions about the Live Aqua hotels and resorts. If you have any additional questions regarding your next unforgettable experience at any of our properties, please do not hesitate to contact us. We are always here to help.

Live Aqua Mexico City Bosques de las Lomas does not have a pool.

Valet Parking Private parking on site. Reservation is not required. Special rates for guests and/or events.

There is a specialty restaurant called Carnivore Prime Steakhouse

Yes, dogs are welcome at Live Aqua Ciudad de México Bosques de las Lomas (limit 2 per room), with a maximum weight of 20 kg for the combined 2 pets or a single pet. Nightly charges apply. Service animals are exempt from fees.

Check-in is from 15:00. Early check-in is subject to availability and applicable fees.

Check-out is at 12:00 PM. Late check-out is subject to availability and applicable fees

Yes, there is an airport shuttle (upon request). Fees apply, subject to change without notice:

Pick up
CDMX
○ Car 1,950
○ Van 2,900
AIFA
● Car 3,200
● Van 4,800
Dropp off
CDMX
● Car 870
● Van 1,400
AIFA
● Car 2,350
● Van 3,500

By sending an email to gshaqbo@posadas.com with the date of consumption, date of reservation, and proof of tax status.

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