Frequently Asked Questions
HAVE A QUESTION? WE’RE HERE TO HELP
To better assist our guests, we’ve listed some of our most frequently asked questions about the Live Aqua hotels and resorts. If you have any additional questions regarding your next unforgettable experience at any of our properties, please do not hesitate to contact us. We are always here to help.
What are the check-in and check-out times?
Check-in starts at 3:00 PM, and check-out is at 12:00 PM.
Is Live Aqua Monterrey pet-friendly?
No. At this time, Live Aqua Monterrey is not pet-friendly, in order to preserve a calm and comfortable environment for all guests.
What is the minimum age required to check in at Live Aqua Monterrey?
Guests must be 18 years old or older to check in. Minors must be accompanied by a responsible adult.
Is Live Aqua Monterrey an adults-only hotel?
No. Live Aqua Monterrey is not an adults-only hotel, but it is designed for travelers seeking a sophisticated, relaxing, and luxury experience.
Does the hotel offer spa and wellness experiences?
Yes. Live Aqua Monterrey features wellness experiences, spa treatments, and spaces designed for relaxation and sensory balance.
Does Live Aqua Monterrey have on-site restaurants?
Yes. The hotel offers high-end dining options, with carefully curated menus for a refined culinary experience.
Is Live Aqua Monterrey suitable for business trips or corporate events?
Yes. Live Aqua Monterrey offers meeting and event spaces, along with services tailored for business travelers seeking comfort and exclusivity.
Does the hotel offer parking for guests?
Yes. Parking is available for guests, subject to availability during the stay.
What is included in the Wellness Suite?
The Wellness Suite offers a holistic wellness experience featuring advanced air purification and cellular regeneration technology by Biow, personalized aromatherapy, customizable ambient lighting, healing music, a pillow menu, premium beds, and a healthy minibar. The stay also includes a 30-minute spa treatment for one person per stay, designed to promote deep relaxation and renewal.
Is the Wellness Suite suitable for guests with allergies or those seeking better sleep?
Yes. The Wellness Suite is designed to enhance sleep quality and overall well-being. Its advanced air purification and cellular regeneration system helps reduce body oxidation, creates an antioxidant-rich environment, and supports guests with allergies or anyone seeking a deeper, more restorative rest during their stay in Monterrey.
What are the spa hours?
The spa is open Monday through Friday from 10:00 AM to 8:00 PM, and Saturday and Sunday from 10:00 AM to 6:00 PM.
Is spa access included with the stay?
No. Spa treatments are booked separately and have an additional cost.
What spa treatments are available?
The spa offers massages, facials, and body treatments designed for relaxation, muscle recovery, and overall wellness.
How can I book a spa treatment?
You can book spa treatments directly at the hotel or through the concierge. We recommend booking in advance to secure your preferred time.
What dining options are available at the hotel?
The hotel offers Azur Restaurant and Stelaris Bar, where guests can enjoy quality cuisine, cocktails, and a sophisticated atmosphere.
What are the hours for Azur Restaurant?
Azur Restaurant is open daily from 6:30 AM to 11:00 PM, serving breakfast, lunch, and dinner.
What are the hours for Stelaris Bar?
Stelaris Bar is open Monday through Saturday from 7:00 AM to 11:00 PM, offering cocktails and a relaxed atmosphere.
What time is breakfast served?
Breakfast buffet is served from 6:30 AM to 12:00 PM, offering a variety of options to start your day.
Does the restaurant offer options for special diets or allergies?
Yes. Our culinary team can provide options for special dietary needs or food allergies upon request.
How far is the hotel from the airport?
The hotel is located approximately 33 km (20 miles) from the airport.
How long does it take to travel from the hotel to the airport?
Travel time typically ranges between 30 and 90 minutes, depending on traffic conditions and time of day.
Does the hotel offer airport transportation?
Yes. The hotel can arrange private airport transportation for an additional fee.
Can the hotel arrange transportation within the city?
Yes. The concierge team can arrange transportation to local attractions and destinations for an additional cost.
Does the hotel offer babysitting services?
Yes. We can assist in arranging babysitting services through external providers, subject to availability and additional fees.
Can weddings or social events be held at the hotel?
Yes. The hotel offers venues for weddings and social events, along with a specialized team to coordinate every detail.
Does the hotel have meeting rooms for corporate events?
Yes. The hotel features meeting rooms and event spaces for conferences, business meetings, and corporate events.
Can the hotel arrange romantic experiences or special celebrations?
Yes. The hotel can organize personalized experiences for anniversaries, birthdays, and romantic getaways, subject to availability.
